Customer Complaints Handling
Not analysing and acting on complaints in terms of numbers, content, adviser responsibility and handling could affect your ability to identify current and future serious and/or systemic issues, which could impact on the quality of advice you give and how the firm treats its customer. It may also lead to costly remedial actions and or regulatory discipline in the future.
We will rigorously test your existing customer complaints handling arrangements, advising on any improvements, you need to make under your regulatory and contractual obligations, as well as investigating and handling your complaints.
We're ready to help
Our specialist compliance services can make all the difference to your business. To discuss the options, or to arrange a meeting, simply call +852 2576 6211 - or contact one of our consultants contact a member of our staff